This Agreement, hereinafter referred to as the Agreement, describes the terms and conditions under which the services of Satoshi.cx multicurrency exchange service are provided. These rules are an official written public offer addressed to individuals, hereinafter referred to as Users, to conclude an Agreement on the provision of services by Satoshi.cx service on the terms and conditions set out below. Before using the services of online service Satoshi.cx, the User is obliged to familiarize in full with the terms and conditions of the “Agreement on the rules of use of the service Satoshi.cx”. Use of Satoshi.com.cx services is possible only if the User accepts all the terms and conditions of the Agreement. The current version of the Agreement is publicly available on the website of Satoshi.com.cx service. (satoshi.cx).
1. Terms and definitions
1.1. “Satoshi.cx” is a trademark and commercial designation of the systеm of providing Internet services for the exchange of electronic currencies for all Users.
1.2. User – any natural person using the services of the “Satoshi.cx” service.
1.3. Digital currency is a monetary obligation between the creator of a given currency and its user, expressed digitally.
1.4. Payment systеm – a hardware and software product developed by a third party and representing a mechanism for implementation of accounting of monetary obligations, as well as organization of mutual settlements between Users.
1.5.A payment or transaction is the transfer of electronic or other currency from a payer to a payee.
1.6.Client of the payment systеm – a person who has concluded an agreement with the relevant payment systеm for acquisition of property rights of claim to it measured in conventional units accepted in the relevant payment systеm.
1.7. Services of the service – operations on deposit and withdrawal of electronic currencies from payment systems, as well as other services, information about which is placed on the pages of Satoshi.cx service.
1.8 Application – expression of the User’s intention to use one of the services offered by the Satoshi.cx Service, by filling out an electronic form through the website of the online service, on the terms and conditions described in the Terms of Use Agreement and specified in the terms and conditions of this application.
2. Introduction
2.1. This agreement governs the relationship between the User and the Service with respect to the services provided by the Service to the User and supersedes all prior agreements between the Service and the User on this subject.
2.2. This Agreement on the rules of use of the Satoshi.cx service does not cancel the current legislation of the countries of registration and location of the Service and the User, as well as the contractual relationship between the User and the Payment systеm or systems. In case the User cannot use the services of the Service according to the current legislation or other agreements, the use of these services by the User is prohibited by this Agreement and will be recognized as illegal.
2.3. The Service guarantees and provides confidentiality of information about the User and his transactions. The Service can provide this information only at the request of authorized state bodies, officials or representatives of Payment systems in the presence of legal grounds.
3. Parties to the Satoshi Service Terms of Service Agreement.cx
The present contract is concluded between the Internet service for exchange of title deeds, hereinafter referred to as the Executor, – on the one hand, and the Customer, represented by the person who has used the services of the Executor, – on the other hand.
4. Subject of the Satoshi.cx Terms of Service Agreement
4.1. The subject of this Agreement is the services of deposit and withdrawal of electronic currencies, as well as other services described on the pages of Satoshi.cx service.
4.2. The Service offers its services to all Users and does not check the eligibility and legality of the User’s possession of electronic currencies or financial means, and does not supervise the User’s operations in any of the Payment systems.
4.3. Payment systems or financial institutions are solely responsible for the funds entrusted to them by the User. The Service cannot be a party to the agreement between the Payment systеm and/or financial institution and the User and in no way bears responsibility for incorrect or unauthorized use of the Payment systеm features by the User, as well as for abuse of the Payment systеm functionality by the User. Mutual rights and obligations of the User and the Payment systеm and/or financial institution are regulated by the respective agreements concluded between them without the participation of Satoshi.cx service. We are not responsible for the activities of third-party websites, payment systems, financial institutions.
4.4. Any completed transaction on deposit and withdrawal of electronic currency, as well as any other transaction offered by Satoshi.cx service to the User is considered non-cancellable, i.e. cannot be canceled by the User after its completion, namely, receipt by the User of the funds due to him under the previously accepted terms of the transaction.
4.5. Satoshi.cx Service has the right to suspend or cancel the operation in progress, if the authorized bodies receive information about the ineligibility of the User’s possession of electronic currencies or funds and/or other information that makes it impossible for Satoshi.cx Service to provide services to the User.
4.6. The Service has the right to suspend for 48 hours or cancel the operation in progress, if the User violates the terms of the exchange or the terms of this Agreement on the rules of use of the Satoshi.cx service before full identification of the User. The refund will be made with the service commission of 1%.
4.7. The Service has the right to cancel the performed operation and return the electronic currency and/or financial means deposited by the User without explaining the reasons.
4.8. The user undertakes to:
– use only real names when contacting the support service or talking to site operators. Messages from users using false names will be ignored;
– do not use abnormal language when communicating with the site support or operator in online chat. Messages with abnormal language will be ignored;
– exclude any possible complicity in illegal trade and any other illegal operations using the services of Satoshi.cx;
– to exclude any possible complicity in financial fraud, not to use Satoshi.cx service for the purpose of creation and distribution of financial pyramids, as well as for committing other actions contrary to the legislation and legal norms;
– to exclude in its practical activities using Satoshi.cx service any actions, the implementation of which may cause direct or indirect harm to the fight against money laundering and legalization of illegally obtained funds;
– the User undertakes to transfer (transfer) the electronic or fiat currency in the amount specified in the Application, and the Service, after receiving the relevant electronic or fiat currency, undertakes to transfer (transfer) to the User the electronic or fiat currency corresponding to the Application, calculated at the Rate and in accordance with the tariffs of the Service.
4.9. Satoshi.cx Service Responsibilities:
– The obligation of the Service to transfer (transfer) electronic or fiat currency to the User is considered to be fulfilled at the moment of debiting electronic or fiat currency in the relevant Payment systеm from the Service account, which is recorded in the transaction history of the relevant Payment systеm.
– to take all possible and available actions to prevent attempts of illegal trading, financial fraud and money laundering using the services of the Service. Said actions inсlude, but are not limited to:
– to provide assistance to law enforcement authorities in search and capture of financial terrorists engaged in illegal money laundering activities.
– to provide the competent authorities with information related to the processing of the Satoshi.cx service in accordance with the applicable laws;
– improving the Satoshi.cx service to prevent direct or indirect use of this resource in activities contrary to the legislation aimed at combating illegal trade, financial fraud and money laundering.
4.10. Satoshi.cx Service has the right to change the terms of the Loyalty Program and Affiliate Program at its discretion.
5. Liability of the parties
5.1. In case of receipt from the User to the Satoshi.cx Service of the Electronic currency or funds in the amount that differs from the amount specified in the Application, the Service has the right to consider it as an order of the User to recalculate the Application according to the actually received amount of Electronic currency. If the amount of the received Electronic Currency or funds differs from the amount declared by the User by more than 10%, the Service may unilaterally cancel the Order and return the received funds to the payer’s details. When making a refund, all commission expenses for the transfer of funds are made from the received funds at the expense of the User.
5.2. In the case when the title units are not sent by the Executor to the specified details of the Customer within 24 hours, the Customer has the full right to request the termination of the Agreement on the rules of use of Satoshi.cx service, and cancel his application, thus making the return of title units to his account in full. The application for the termination of this Agreement and the return of title units is executed by the Executor in the case when the funds have not yet been transferred to the specified details of the Customer. In the case of the agreement cancellation, the return of the electronic currency is made within 48 hours from the moment of receiving the request for the termination of the agreement. If delays in the return occurred through no fault of the Executor, he is not responsible for them.
5.3. If the title units are not received from the Customer to the Executor’s account within the specified period of time, from the moment of the Customer’s application, the Satoshi.cx Terms of Service Agreement between the parties is terminated by the Executor on the one hand, as the agreement does not come into effect. The Customer may not be notified of this. If the title units arrive to the Executor’s details after the specified term, such funds shall be transferred back to the Customer’s account, and all commission expenses related to the transfer shall be deducted from these funds.
5.4. If there is a delay in the transfer of funds to the details specified by the Customer due to the fault of the settlement systеm, the Executor shall not be liable for damages resulting from the long receipt of funds. In this case the Customer must agree that all claims will be brought against the settlement systеm, and the Executor shall render his assistance to the best of his ability within the framework of the current legislation.
The exchanger’s obligations are considered fulfilled when coins are sent to the address specified by the client, which is confirmed by an entry in the blockchain browser (in the blockchain registry). For small exchange amounts, as well as in case of network load, transaction confirmation may take from several hours to several days. The exchanger cannot affect the speed of transaction confirmation and we do not promise any increased transaction fees. We do not predict confirmation times on the Bitcoin/Altcoins network and do not make any recommendations in this regard.
5.5. In case of detection of tampering of communication flows or influencing, in order to degrade the Contractor’s work, namely its program code, the application is suspended and the transferred funds are subject to recalculation in accordance with the current Agreement on the rules of use of the Satoshi.cx service. If the Customer does not agree with the recalculation, he/she has the full right to terminate the agreement and the title units will be transferred to the details specified by the Customer.
5.6. In case of using the services of the Contractor, the Customer fully agrees that the Contractor has a limited liability within the framework of this agreement on the rules of use of the Satoshi.cx service, received title signs and does not give additional guarantees to the Customer, as well as does not bear additional responsibility to the Customer. Accordingly, the Customer shall not bear additional liability to the Contractor.
5.7. The Customer undertakes to fulfill the norms corresponding to the legislation, as well as not to tamper with communication flows and not to create obstacles for the normal operation of the Contractor’s program code.
5.8. The Contractor shall not be liable for damages and consequences in case of erroneous transfer of electronic currency in case the Customer has specified incorrect details when submitting the application.
Due to the peculiarities of Exmo code, livecoin code, wex code exchange, the exchanger considers its obligations under the application fulfilled at the moment of successful sending of the code to the e-mail address specified by the client, as we can guarantee neither the integrity of the client nor the fact that third parties do not have access to his mail.
5.9. The Service will make every effort, but does not guarantee that its services will be available round the clock and daily. The Service does not bear any responsibility for losses, not received profit and other expenses of the User, arisen as a result of impossibility to get access to the site and services of the Service.
5.10. The Service does not bear any responsibility for losses, not received profit and other expenses of the User, caused by delays, errors or failures in realization of bank payments or electronic transfers.
5.11. The Service does not bear any responsibility for losses, not received profit and other expenses of the User, which were the result of erroneous expectations of the User concerning tariff rates of the Service, profitability of transactions and other subjective factors.
5.12. The Service is not responsible and does not reimburse losses in case of imperfect exchange due to incorrectly specified details when making an application by the user and does not undertake to carry out actions on return of such funds.
5.13. The User guarantees indemnification of losses of the Service in cases of claims or suits, directly or indirectly related to the User’s use of the Service, except for losses caused by culpable (intentional or negligent) actions of the Service itself.
5.14. The user warrants that he/she is the owner of, or has the right to dispose of, the amounts used in his/her transactions.
5.15. The User undertakes not to abuse the actions of bonus and affiliate programs of the Service and its friendly services, as well as not to create systematically deliberately unpaid applications.
5.16. The user is obliged to indicate the prescribed wording in a note to the payment. In the absence of such a comment, the service reserves the right to initiate the refund procedure. In case of suspicion of fraudulent origin of the payment, the refund can be made through the support service of the payment systеm and may take up to 7 days.
6. Cost of services
6.1. The cost of Satoshi.cx services is set by the management and published on the website of this resource.
6.2. Satoshi.cx Service has the right to independently change the exchange rates of electronic currencies and charged commissions at any time unilaterally, about which it notifies the Users of the Service by preliminary placement of information about these changes on the website of the Service.
6.3. In the Application submitted by the User on the Internet site of the Satoshi.cx service the rate, the amount of commission charged by the relevant Payment systеm for the transaction, the amount of remuneration of the Satoshi.cx service, as well as the total amount of transferred funds or electronic currency shall be indicated.
6.4. Satoshi.cx Service charges the cost of its remuneration at the moment of the relevant Transaction. The amount of the Service’s remuneration is reflected in the Order and confirmed by the User on one of the pages of the user interface when making the Order.
7. Form of agreement
This Agreement on the rules of use of Satoshi.cx service is accepted by both parties, in the person of the Contractor and the Customer, as a contract of equal legal force, designated in written form.
7.1. This Agreement shall be deemed to be concluded on the terms of the public offer accepted by the User in the course of submitting the Application.
7.2. The information displayed by Satoshi.cx service about the parameters and conditions of the Application is recognized as a public offer.
7.3. Acceptance of the public offer is the User’s actions upon completion of the Application, confirming his intention to use the services of Satoshi.cx service on the terms and conditions described in this Agreement on the rules of use of Satoshi.cx service, specified in the Application.
7.4. The date and time of acceptance, as well as the parameters of the Order conditions are recorded by Satoshi.cx service automatically at the moment of completion of the Order formation.
7.5. Agreement on the rules of use of Satoshi.cx service comes into force from the moment the User completes the formation of the Application. The User has the right to refuse to perform a transaction under the Order before payment for the transaction.
8. Claims and disputes
Claims under this Agreement are accepted by the Contractor in the form of an e-mail in which the Customer indicates the essence of the claim. This letter is sent to the Executor’s details indicated on the website.
8.1. Satoshi.cx Service has the right to unilaterally amend the Agreement on the rules of use of Satoshi.cx Service by publishing the changes on the Website of the online service. Changes come into force from the moment of their publication, unless another term of entry into force of changes is determined additionally at their publication.
8.2. Satoshi.cx Service has the right in case of suspicious actions in the process of registration of the application by the User, in order to avoid damage from hacker attacks to suspend the execution of such operations until clarification of the reasons for these actions.
8.3. Satoshi.cx Service has the right to refuse to perform the operation of exchange, purchase and sale of electronic currencies, if the transfer of the source currency to the service account was made without making an application through the user interfaces on the service website. The electronic currency transferred to the service accounts without making an application through the user interfaces on the service website can be returned to the user upon request, taking into account the deduction of the Payment systеm commission, if any.
8.4. Satoshi.cx Service has the right to send the User to the specified e-mail information about the status of the exchange process, because it is an integral part of the process of successful completion of the exchange.
8.5. All disputes and disagreements that have arisen, or that may arise from this Agreement on the rules of use of Satoshi.cx service, shall be resolved through negotiations on the basis of a written application of the User. Satoshi.cx Service after receiving a claim from the User is obliged within 15 (fifteen) days to satisfy the claims and requirements stated in the claim, or to send a reasoned refusal to the User. All necessary documents must be attached to the reply. If the dispute is not resolved in the claim procedure within 60 (sixty) days, either Party shall have the right to apply for dispute resolution in court at the location of the User.
9. Carrying out exchange operations/strong>
9.1. It is strictly forbidden to use the services of the Contractor for illegal transfers and fraudulent actions. When concluding this contract, the Customer undertakes to fulfill these requirements and in case of fraud to bear criminal liability established by the legislation at the moment.
9.2. In case of impossibility to fulfill the request automatically, due to circumstances beyond the control of the Executor, such as lack of communication, lack of funds, or erroneous data of the Customer, the funds are transferred to the account within the next 24 hours or returned to the Customer’s details minus commission expenses.
9.3. Attention: transfers of funds to countries: Russia, Belarus, USA unavailable.
9.4. In order to combat money laundering and terrorist financing, the exchange office conducts AML checks of transactions received from customers.
In the event that an application transaction is identified as high risk, the exchanger may suspend the exchange transaction pending verification in accordance with FATF standards.
At the time of verification, the user must undergo identity verification with the presentation of documents:
– passport photo
– passport selfies
– passport photo on the background of the website
– document confirming the origin of funds.
The processing time of these requests may take up to 7 days, in some cases it may take longer. After AML verification the funds will be refunded or exchanged within two calendar days at the current exchange rate.
Refunds will be subject to a labor fee for processing the application and arranging the refund.
9.5. At the first request, the Executor is obliged to transfer information on the transfer of electronic currency to law enforcement authorities, administration of settlement systems, as well as to victims of misconduct who suffered as a result of fraud proven by judicial authorities.
9.6. The Customer undertakes not to interfere with the Contractor’s work and not to damage its software and hardware, and the Customer undertakes to transmit accurate information to ensure that the Contractor fulfills all terms and conditions of the contract.
10. Taxation
10.1. Satoshi.cx Service is not a tax agent for the User, and will not notify the User regarding his tax costs. The User is obliged to pay all taxes required by the tax legislation of the place of his residence.
10.2. If the Satoshi.cx service is required by governmental authorities to pay the User’s taxes or to cover debts incurred as a result of the User’s refusal to pay taxes, the User agrees to reimburse the service for all such payments.
11. Force majeure
In case when unforeseen circumstances arise in the process of processing the Customer’s application that contribute to the Contractor’s failure to fulfill the terms and conditions of the contract, the terms of the application fulfillment shall be postponed by the corresponding term of the force majeure duration. The Contractor shall not be liable for overdue obligations.
12. Rejection from obligations
The Contractor has the right to refuse to conclude the Agreement on the rules of use of Satoshi.cx service and fulfill the request without giving any reasons. This paragraph applies to any client.
