This agreement, hereinafter referred to as the Agreement, sets forth the terms and conditions under which the multi-currency exchange service Satoshi.cx provides its services. These terms constitute an official written public offer addressed to individuals, hereinafter referred to as Users, to enter into an Agreement for the provision of services by Satoshi.cx under the conditions outlined below. Before using the online services of Satoshi.cx, the User is required to fully review the “Terms of Use of the Satoshi.cx service.” The use of the service is allowed only if the User accepts all terms of the Agreement. The current version of the Agreement is publicly available on the official website of Satoshi.cx (satoshi.cx).
1. General Provisions
1.1. This Agreement defines the rules for providing services by Satoshi.cx and governs the interaction between the User and the Service.
1.2. The Service may only be used upon full and unconditional acceptance of the terms of this Agreement.
1.3. Satoshi.cx is not a bank, payment systеm, or electronic money operator and provides services strictly within the framework of applicable law.
2. Terms and Definitions
2.1. “Satoshi.cx” — a trademark and commercial name of the systеm that provides internet-based electronic currency exchange services to all Users.
2.2. User — any individual who uses the services of Satoshi.cx.
2.3. Electronic currency — a financial obligation between the developer of a currency and its user, expressed in digital form.
2.4. Payment systеm — a software and hardware solution developed by a third party, which serves as a mechanism for accounting financial obligations and organizing settlements between Users.
2.5. Payment or transaction — the transfer of electronic or other currency from a payer to a recipient.
2.6. Client of the payment systеm — a person who has entered into an agreement with the relevant payment systеm to acquire proprietary claims measured in conditional units accepted within that systеm.
2.7. Service offerings — operations for depositing and withdrawing electronic currencies from payment systems, as well as other services listed on the Satoshi.cx website.
2.8. Order — an expression of intent by the User to utilize one of the services offered by Satoshi.cx by completing an online form on the website, under the conditions described in this Agreement and outlined in the specific order.
3. Eligibility and Access
3.1. The service may only be used by individuals who are of legal age, fully competent, and not subject to any restrictions under the laws of their jurisdiction.
3.2. Use of the service is prohibited from territories subject to international sanctions or restrictions, as well as by individuals whose use of the service violates local laws.
List of prohibited countries and territories:
- Russia
- Belarus
- Crimea
- Self-proclaimed republics “DNR” and “LNR” (temporarily occupied territories of Ukraine)
- Afghanistan
- Burundi
- Vanuatu
- Venezuela
- Guyana
- Democratic Republic of the Congo
- Zimbabwe
- Iraq
- Yemen
- Iran
- North Korea (DPRK)
- Ivory Coast
- Laos
- Liberia
- Lebanon
- Libya
- Myanmar (Burma)
- Papua New Guinea
- Syria
- Somalia
- Sudan
- Sierra Leone
- Uganda
- Central African Republic
- South Sudan
- Abkhazia
- Nagorno-Karabakh Republic
- Transnistrian Moldovan Republic
- Turkish Republic of Northern Cyprus
- South Ossetia
3.3. Satoshi.cx reserves the right to refuse service, suspend an order, or block access in the event of a violation of this Agreement or if suspicious activity is detected.
4. Introduction
4.1. This Agreement governs the relationship between the User and the Service regarding the services provided to the User, and it supersedes any prior agreements between the parties on this subject.
4.2. These Terms of Use for the Satoshi.cx service do not override the applicable laws of the countries of registration or residence of the Service or the User, nor do they affect any agreements between the User and payment systems. If the User is not legally permitted to use the Service under applicable law or contractual terms, the use of the Service is considered unlawful under this Agreement.
4.3. The Service guarantees and maintains the confidentiality of information about the User and their transactions. Such information may only be disclosed to authorized governmental authorities, officials, or representatives of payment systems upon legal request and with proper justification.
5. Parties to the Agreement on the Terms of Use of Satoshi.cx
This Agreement is concluded between the online exchange service, hereinafter referred to as the Service Provider, on the one hand, and the Client, represented by any individual who uses the services of the Service Provider, on the other hand.
6. Subject of the Agreement on the Terms of Use of Satoshi.cx
6.1. The subject of this Agreement is the provision of services for depositing and withdrawing electronic currencies, as well as other services described on the pages of the Satoshi.cx website.
6.2. The Service offers its services to all Users and does not verify the legitimacy or legality of the User’s ownership of electronic currencies or financial assets, nor does it supervise the User’s operations within any payment systеm.
6.3. Payment systems or financial institutions bear full responsibility for the funds entrusted to them by the User. The Service is not a party to any agreement between the User and a payment systеm and/or financial institution, and is not responsible for any misuse or unauthorized use of the payment systеm’s features by the User. The rights and obligations of the User and the payment systеm or financial institution are governed by their respective agreements, independent of Satoshi.cx. We are not responsible for the actions of third-party websites, payment systems, or financial institutions.
6.4. Any completed operation related to the deposit or withdrawal of electronic currency, or any other operation offered by the Service and accepted by the User, is considered final and non-reversible upon receipt of the funds as per the previously accepted terms of the transaction.
6.5. Satoshi.cx has the right to suspend or cancel an ongoing transaction if information is received from authorized authorities indicating that the User’s ownership of the electronic currencies or financial assets is unlawful and/or if there is other information making it impossible for the Service to provide services to the User.
6.6. The Service may suspend a transaction for up to 48 hours or cancel it if the User violates the terms of exchange or this Agreement prior to completing identity verification. Refunds in such cases will be issued minus a 1% service fee.
6.7. The Service reserves the right to cancel an ongoing transaction and return the User’s electronic and/or fiat funds without providing a reason.
6.8. The User agrees to:
- provide their real name when contacting customer support or communicating with site operators. Messages from users using fictitious names will be ignored;
- refrain from using obscene or inappropriate language when communicating with support or in the online chat. Such messages will be ignored;
- refrain from assisting in any form of illegal trade or unlawful activities using the services of Satoshi.cx;
- refrain from facilitating financial fraud, using the Service to create or distribute financial pyramids, or engaging in any actions that violate legal norms;
- avoid any actions that could directly or indirectly harm efforts to prevent money laundering or the legalization of illegally obtained funds;
- transfer the specified amount of electronic or fiat currency indicated in the Order, and the Service, after receiving said amount, agrees to transfer to the User the equivalent currency in accordance with the Order, based on the exchange rate and fees of the Service.
6.9. Obligations of the Satoshi.cx Service:
- The Service’s obligation to transfer electronic or fiat currency to the User is considered fulfilled at the moment the funds are debited from the Service’s account within the relevant payment systеm, as recorded in that systеm’s transaction history.
- Take all reasonable and available actions to prevent attempts at illegal trade, financial fraud, and money laundering using the Service.
- Provide assistance to law enforcement in locating and apprehending financial criminals engaged in illegal money laundering activities.
- Provide authorized bodies, in accordance with applicable law, with information related to the processing activities of the Satoshi.cx Service.
- Continuously improve the functionality of the Satoshi.cx platform to prevent its use in activities that violate laws concerning illegal trade, financial fraud, or money laundering.
6.10. Satoshi.cx reserves the right to modify the terms of its Loyalty Program and Affiliate Program at its sole discretion.
7. Liability of the Parties
7.1. If the User sends an amount of electronic currency or funds that differs from the amount specified in the Order, the Service reserves the right to treat this as an instruction to recalculate the transaction based on the actual amount received. If the discrepancy exceeds 10%, the Service may unilaterally cancel the Order and return the received funds to the payer’s account. All transaction-related fees will be deducted from the returned amount.
7.2. If the funds (title units) are not sent by the Service Provider to the Client’s designated account within 24 hours, the Client has the right to terminate this Agreement and cancel the Order, thereby requesting a full refund. The request for termination will be fulfilled if the funds have not yet been transferred to the Client’s account. Refunds for canceled Orders will be processed within 48 hours of receiving the termination request. The Service is not responsible for delays caused by third parties. In the case of non-stablecoins, the refund will be calculated at the current exchange rate at the time of refund (not at the time of order placement), and the network fee will be deducted from the total amount.
7.3. If the Client fails to transfer funds to the Service within the timeframe stated in the Order, this Agreement is considered null and void. The Service may cancel the agreement without notice. If funds are received after the expiration of the specified timeframe, they will be returned to the Client, minus all applicable transaction fees.
7.4. If a delay in transferring funds to the Client’s specified account occurs due to the fault of a settlement/payment systеm, the Service is not liable for any resulting losses. In such cases, the Client must direct all claims to the relevant settlement/payment systеm. The Service will provide reasonable assistance within the limits of applicable law.
7.5. If attempts are made to tamper with communication channels or interfere with the functionality of the Service Provider’s software code, the Order will be suspended, and the funds will be recalculated in accordance with the terms of this Agreement. If the Client disagrees with the recalculation, they may terminate the agreement, and the funds will be returned to the Client’s specified account.
7.6. By using the services of the Service Provider, the Client acknowledges and accepts that the Service Provider’s liability is limited to the scope of this Agreement. The Service Provider does not offer any additional guarantees and bears no additional liability toward the Client. Likewise, the Client bears no additional liability to the Service Provider.
7.7. The Client agrees to comply with applicable laws, refrain from falsifying communication flows, and avoid interfering with the normal operation of the Service Provider’s software code.
7.8. The Service Provider is not responsible for damages or losses resulting from incorrect payment details provided by the Client.
7.9. The Service will make every reasonable effort to ensure round-the-clock availability but does not guarantee uninterrupted operation. The Service bears no responsibility for any loss, missed profit, or expenses resulting from temporary unavailability.
7.10. The Service bears no responsibility for any losses, lost profits, or other costs incurred by the User as a result of delays, errors, or failures in the execution of bank payments or electronic transfers.
7.11. The Service is not liable for losses, lost profits, or other expenses incurred by the User due to inaccurate expectations regarding the Service’s exchange rates, transaction profitability, or any other subjective assumptions.
7.12. The Service shall not be liable for losses resulting from incomplete exchanges caused by the User’s incorrect payment details when placing an Order and is not obliged to take steps to recover such funds.
7.13. The User guarantees to indemnify the Service for any losses resulting from legal claims or complaints that are directly or indirectly related to the User’s use of the Service, except in cases where the losses are caused by the Service’s own intentional or negligent actions.
7.14. The User guarantees that they are the rightful owner of the funds used in transactions or otherwise have legal authority to manage such funds.
7.15. The User agrees not to abuse the Service’s bonus and affiliate programs or those of its partners, and not to systematically create intentionally unpaid Orders.
7.16. The User must inсlude the required note in the payment description. If such a comment is missing, the Service reserves the right to initiate a refund procedure. In case of suspected fraudulent origin of the funds, the refund may be processed through the payment systеm’s support and take up to 7 days.
8. Service Fees
8.1. The fees for services provided by Satoshi.cx are set by the management and published on the official website.
8.2. Satoshi.cx reserves the right to independently change exchange rates and service fees at any time, with prior notice to Users by publishing such changes on the website.
8.3. The Order submitted by the User via the website of Satoshi.cx shall specify the exchange rate, payment systеm fees, the Service’s commission, and the total amount of electronic or fiat currency to be exchanged.
8.4. Satoshi.cx deducts its service fee at the time of the transaction. The amount is shown in the Order and confirmed by the User during the Order process.
9. Form of the Agreement
This Agreement on the Terms of Use of Satoshi.cx is considered by both parties — the Service Provider and the Client — as a legally binding contract concluded in written form.
9.1. This Agreement is deemed concluded as a public offer, which is accepted by the User when submitting an Order.
9.2. The public offer consists of the information displayed by Satoshi.cx regarding the parameters and conditions of the Order.
9.3. Acceptance of the public offer is considered to be the User’s action of finalizing the Order, confirming their intent to use the services of Satoshi.cx under the terms outlined in this Agreement and the Order.
9.4. The date and time of acceptance, as well as the Order details, are automatically recorded by Satoshi.cx at the moment the Order is finalized.
9.5. This Agreement enters into force from the moment the User completes the Order. The User has the right to cancel the Order before the payment is made.
10. Claims and Dispute Resolution
Claims under this Agreement must be submitted by the Client via email, specifying the nature of the claim. The email should be sent to the contact address listed on the Service Provider’s website.
10.1. Satoshi.cx reserves the right to unilaterally amend the Terms of Use by publishing updates on the website. Changes become effective upon publication, unless a different effective date is specified.
10.2. If suspicious activity is detected during Order placement, the Service reserves the right to suspend processing to prevent potential harm caused by cyberattacks.
10.3. The Service may reject any exchange transaction if the funds were transferred to the Service’s account without properly submitting an Order via the website interface. In such cases, the funds may be returned to the User upon request, minus applicable payment systеm fees (if any).
10.4. The Service reserves the right to send Order status updates to the User’s provided email, as this is considered an integral part of the exchange process.
10.5. Any disputes or disagreements arising from this Agreement shall be resolved through negotiation upon written request from the User. Upon receiving a claim, Satoshi.cx must respond within 15 (fifteen) calendar days with either a resolution or a reasoned refusal, including all necessary supporting documents. If the dispute is not resolved within 60 (sixty) days, either party may submit the dispute to a court at the User’s place of residence.
11. Order Placement
11.1. An Order is placed by the User through the Satoshi.cx website by completing a form with the chosen exchange directions, amount, and payment details.
11.2. The Order is considered confirmed once it has been completed and displayed in the Service’s systеm.
11.3. The User has the right to withdraw the Order before it is executed, except in cases expressly provided for in this Agreement.
11.4. The Service reserves the right to suspend or reject an Order without explanation, including if the terms of the exchange are violated or if there is a suspicion of illegal activity.
12. Order Execution
12.1. An Order is considered executed once the funds are transferred to the User’s specified account or upon completion of the other transaction specified in the exchange conditions.
12.2. The time required to execute an Order depends on the exchange direction and payment systеm conditions. In some cases, execution time may be extended.
12.3. In cases where the Order cannot be completed due to reasons beyond the control of the Service (such as technical failures, errors in payment details, etc.), the funds may be returned, minus processing costs.
12.4. Partial execution of the Order is possible in cases where it is specified in the Service interface or agreed upon with the User.
13. Exchange Operations
13.1. The use of the Service for illegal transfers or fraudulent activities is strictly prohibited. By entering into this Agreement, the Client agrees to comply with these requirements and acknowledges criminal liability for fraud under the applicable laws.
13.2. If an Order cannot be processed automatically due to circumstances beyond the Service’s control (such as lack of connection, insufficient funds, or incorrect Client data), the funds will be credited to the Client’s account within 24 hours or returned to the Client’s specified details minus any applicable fees.
13.3. Attention: transfers to the following countries are not allowed: Russia, Belarus, the USA.
13.4. In order to combat the legalization of proceeds from criminal activities and the financing of terrorism, the exchange platform conducts AML checks on transactions made by clients.
If the transaction is identified as high-risk, the exchange operation may be suspended until a full review is completed according to FATF standards.
During the verification process, the User must complete identity verification by providing the following documents:
- Passport photo
- Selfie with the passport
- Passport photo with the website in the background
- Document proving the source of funds
Reviewing such transactions may take up to 7 days, and in some cases, may require more time. Once the AML check is completed, the funds will either be returned or exchanged within two business days based on the current exchange rate.
A fee will be charged for the processing and organization of the refund.
13.5. Upon the first request, the Service Provider is obligated to transfer information about the electronic currency transfer to law enforcement agencies, payment systеm administrators, or victims of fraud, in the event of a verified fraudulent transaction.
13.6. The Client agrees not to interfere with the functionality of the Service or harm its software and hardware. The Client also agrees to provide accurate information to ensure the proper execution of all terms of the Agreement by the Service Provider.
14. Risk Warning
14.1. The User acknowledges and accepts all risks associated with exchanging electronic currencies, including possible delays, exchange rate fluctuations, fees, and the irreversibility of transactions.
14.2. Satoshi.cx is not responsible for losses resulting from incorrect payment details, exchange rate changes, or systеm failures.
14.3. All transactions completed through the Service are final and irreversible, except in cases provided for in this Agreement.
14.4. The User agrees to verify the accuracy of the information entered when placing an Order and not to use the Service for any unlawful purposes.
15. Taxation
15.1. Satoshi.cx is not a tax agent for the User and is not responsible for notifying the User about their tax obligations. The User is solely responsible for paying all taxes in accordance with the tax laws of their country of residence.
15.2. If Satoshi.cx is required to pay taxes on behalf of the User or cover any tax-related liabilities, the User agrees to reimburse the Service for those payments.
16. Force Majeure
If unforeseen circumstances arise during the processing of the Client’s Order that prevent the Service from fulfilling the terms of this Agreement, the execution time for the Order will be extended by the duration of the force majeure. The Service Provider will not be held responsible for any delay caused by such circumstances.
17. Disclaimer
The Service Provider reserves the right to refuse to conclude this Agreement and fulfill the Order, without providing any explanation. This clause applies to any Client.
18. Refusal to Credit or Refund Funds
The Service is not responsible for the refusal to credit or refund funds in the following cases:
- Errors in payment details that prevent the crediting of funds.
- Bank verification of the transfer by the recipient’s bank.
- Blocking of the recipient’s account at the request of the financial monitoring authorities.
- Restrictions or freezing of funds in accordance with the bank’s rules.
- Refusal to credit or refund funds initiated by the recipient.
- Other regulatory or technical reasons beyond the Service’s control.
In such cases, the Service will provide the User with all necessary information to contact their bank or payment provider to resolve the issue.
19. Suspension of Services Due to Outstanding Debt
The Service may suspend the processing of the User’s requests, including payouts, if it receives confirmed information regarding the User’s debt to affiliated or partner services.
The User agrees that such information may be obtained from reliable third parties. In the event that a debt is identified, the Service reserves the right to:
- Temporarily suspend the request;
- Notify the User of the outstanding debt;
- Refer the User to the relevant service for resolution;
- Transfer the necessary identification information strictly within the limits of the law and solely for resolving the issue.
The User confirms their consent to such data processing and undertakes to resolve financial disputes independently.
