This Agreement, hereinafter referred to as the Agreement, describes the terms and conditions under which the services of Satoshi.cx multicurrency exchange service are provided. These rules are an official written public offer addressed to individuals, hereinafter referred to as Users, to conclude an Agreement on the provision of services by Satoshi.cx service on the terms and conditions set out below. Before using the services of online service Satoshi.cx, the User is obliged to familiarize in full with the terms and conditions of the “Agreement on the rules of use of the service Satoshi.cx”. Use of Satoshi.cx services is possible only if the User accepts all the terms and conditions of the Agreement. The current version of the Agreement is publicly available on the website of Satoshi.cx service (satoshi.cx).
1. terms and definitions
1.1. “Satoshi.cx” is a trademark and commercial designation of the systеm of providing Internet services for exchange of electronic currencies for all Users.
1.2. User – any natural person using the services of “Satoshi.cx” service.
1.3. Electronic currency – a monetary obligation between the developer of this currency and its user, expressed digitally.
1.4. Payment systеm – a hardware-software product developed by a third party, which is a mechanism for realizing the accounting of monetary obligations, as well as organizing mutual settlements between Users.
1.5. Payment or transaction – transfer of electronic or other currency from the payer to the beneficiary.
1.6.Client of the payment systеm – a person who has concluded an agreement with the relevant payment systеm for acquisition of property rights of claim to it, measured in conventional units accepted in the relevant payment systеm. 1.6.Client of the payment systеm – a person who has concluded an agreement with the relevant payment systеm for acquisition of property rights of claim to it, measured in conventional units accepted in the relevant payment systеm.
1.7 Service services – operations on input and output of electronic currencies from payment systems, as well as other services, information about which is placed on the pages of Satoshi.cx service.
1.8. Application – expression of the User’s intention to use one of the services offered by the Satoshi.cx Service, by filling out an electronic form through the website of the online service, on the terms and conditions described in the Agreement on the rules of use and specified in the terms and conditions of this application.
2. Introduction
2.1 This Agreement regulates the relationship between the User and the Service regarding the services provided by the Service to the User and cancels all previous agreements between the Service and the User on this subject.
2.2 This Agreement on the rules of use of Satoshi.cx service does not cancel the current legislation of the countries of registration and location of the Service and the User, as well as the contractual relations between the User and the Payment systеm or systems. In case, if under the terms of the current legislation or other agreements, the User cannot use the services of the Service, the use of these services by the User is prohibited by this Agreement and will be recognized as illegal.
2.3 The Service guarantees and provides confidentiality of information about the User and his operations. The Service can provide this information only at the request of authorized state bodies, officials or representatives of Payment systems in the presence of legal grounds.
3. Parties to the Agreement on the rules of use of Satoshi.cx service
The present agreement is concluded between the Internet service for exchange of title deeds, hereinafter referred to as the Executor, – on the one hand, and the Customer, represented by the person who used the services of the Executor, – on the other hand.
4. Subject of the Agreement on the rules of use of Satoshi.cx service
4.1 The subject of this Agreement is the services on deposit and withdrawal of electronic currencies, as well as other services, the description of which is given on the pages of Satoshi.cx service.
4.2 The Service offers its services to all Users and does not check the eligibility and legality of the User’s possession of electronic currencies or financial means, and does not supervise the User’s operations in any of the Payment Systems.
4.3 Payment systems or financial institutions are solely responsible for the funds entrusted to them by the User. The Service cannot be a party to the agreement between the Payment systеm and/or financial institution and the User and is in no way responsible for incorrect or unauthorized use of the Payment systеm features by the User, as well as for abuse of the Payment systеm functionality by the User. Mutual rights and obligations of the User and the Payment systеm and/or financial institution are regulated by the respective agreements concluded between them without the participation of Satoshi.cx service. We are not responsible for the activities of third-party websites, payment systems, financial institutions.
4.4 Any completed transaction on input and output of electronic currency, as well as any other transaction offered by Satoshi.cx Service to the User is considered non-cancelable, i.e. cannot be canceled by the User after its completion, namely, receipt by the User of funds due to him under the previously accepted terms of the transaction.
4.5 The Satoshi.cx Service has the right to suspend or cancel the operation in progress, if the authorized bodies receive information about the ineligibility of the User’s possession of electronic currencies or funds and/or other information that makes it impossible for the Satoshi.cx Service to provide services to the User.
4.6 The Service has the right to suspend for 48 hours or cancel the operation in progress, if the User violates the terms of exchange or the terms of this Agreement on the rules of use of Satoshi.cx service until full identification of the User. The refund will be made with the service commission of 5%.
4.7 The Service has the right to cancel the performed operation and return the electronic currency and/or financial means deposited by the User without explaining the reasons.
4.8 The User is obliged to:
– When contacting the support service or talking to the site operators, use only real names. Messages from users using fictitious names will be ignored;
– not to use abnormal language when communicating with the site support or operator in online chat. Messages with abnormal language will be ignored;
– exclude any possible complicity in illegal trade and any other illegal operations with the use of Satoshi.cx services;
– to exclude any possible complicity in financial fraud, not to use Satoshi.cx service for the purpose of creation and distribution of financial pyramids, as well as for other actions contrary to the law and legal norms;
– to exclude in its practical activities using Satoshi.cx service any actions, the implementation of which may cause direct or indirect harm to the fight against money laundering and legalization of illegally obtained funds;
– the User undertakes to transfer (transfer) the electronic or fiat currency in the amount specified in the Application, and the Service, after receiving the corresponding electronic or fiat currency, undertakes to transfer (transfer) to the User the electronic or fiat currency corresponding to the Application, calculated at the Rate and in accordance with the Service tariffs.
4.9. Obligations of the Satoshi.cx Service:
– The Service’s obligation to transfer (transfer) the electronic or fiat currency to the User is considered to be fulfilled at the moment of debiting the electronic or fiat currency in the relevant Payment systеm from the Service’s account, which is registered in the transaction history of the relevant Payment systеm.
– take all possible and available actions to prevent attempts of illegal trading, financial fraud and money laundering using the services of the Service. These actions inсlude, but are not limited to:
– Providing as much assistance as possible to law enforcement agencies in tracking down and catching financial terrorists engaged in illegal money laundering activities.
– providing the competent authorities with information related to the processing of Satoshi.cx service in accordance with the current legislation;
– improving Satoshi.cx service to prevent direct or indirect use of this resource in activities contrary to the legislation aimed at combating illegal trade, financial fraud and money laundering.
4.10. Satoshi.cx Service has the right to change at its own discretion the terms of the Loyalty Program and Affiliate Program.
5. Responsibility of the parties
5.1 In case of receipt from the User to the Satoshi.cx Service of the Electronic currency or funds in the amount that differs from the amount specified in the Application, the Service has the right to consider it as an order of the User to recalculate the Application according to the actually received amount of the Electronic currency. If the amount of the received Electronic Currency or funds differs from the amount declared by the User by more than 10%, the Service may unilaterally cancel the Order and return the received funds to the payer’s details. When making a refund, all commission expenses for the transfer of funds are made from the received funds at the expense of the User.
5.2 In the case when the title units are not sent by the Executor to the specified details of the Customer within 24 hours, the Customer has the full right to demand the termination of the Agreement on the rules of use of Satoshi.cx service, and cancel his application, thus making the return of title units to his account in full. The application for the cancellation of this Agreement and the return of title units is executed by the Executor in the case when the funds have not yet been transferred to the specified details of the Customer. In the case of the agreement cancellation, the return of the electronic currency is made within 48 hours from the moment of receiving the request for the termination of the agreement. If delays in the return occurred through no fault of the Executor, the Executor is not responsible for them.
5.3 If the title units are not received from the Customer to the Executor’s account within the specified period of time, from the moment of the Customer’s application, the Agreement on the rules of use of the Satoshi.cx service between the parties is terminated by the Executor on the one hand, as the contract does not come into effect. The Customer may not be notified of this. If the title units arrive to the Executor’s requisites after the specified term, such funds are transferred back to the Customer’s account, and all commission expenses related to the transfer are deducted from these funds.
5.4 If there is a delay in the transfer of funds to the details specified by the Customer due to the fault of the settlement systеm, the Executor shall not be liable for the damage resulting from the long receipt of funds. In this case the Customer must agree that all claims will be brought to the settlement systеm, and the Executor shall render his assistance to the best of his ability within the framework of the current legislation.
The obligations of the exchanger are considered fulfilled after the coins are sent to the address specified by the customer, which is confirmed by an entry in the block browser (in the blockchain registry). For small exchange amounts, and when the network is busy, transaction confirmation can take from a few hours to a few days. The exchanger cannot affect the speed of transaction confirmation and we do not promise any increased transaction fees. We do not predict the confirmation time in the Bitcoin/Altcoins network and do not give any recommendations in this regard.
5.5 In case of detection of tampering of communication streams or influencing, in order to deteriorate the work of the Provider, namely its program code, the application is suspended, and the transferred funds are subject to recalculation in accordance with the current Agreement on the rules of use of the Satoshi.cx service. If the Customer does not agree with the recalculation, he/she has the full right to terminate the agreement and the title units will be transferred to the details specified by the Customer.
5.6 In case of using the Executor’s services, the Customer fully agrees that the Executor bears limited responsibility within the framework of this agreement on the rules of use of the Satoshi.cx service, received title units and does not give additional guarantees to the Customer, as well as does not bear additional responsibility to him. Accordingly, the Customer does not bear additional liability to the Contractor.
5.7 The Customer is obliged to comply with the regulations in accordance with the legislation, as well as not to tamper with communication flows and not to create obstacles for the normal operation of the Executor’s program code.
5.8 The Executor is not liable for damages and consequences in case of erroneous transfer of electronic currency in case the Customer has specified incorrect details when submitting the application.
Due to the peculiarities of Exmo code, livecoin code, wex code exchange, the exchanger considers its obligations under the application fulfilled at the moment of successful sending of the code to the e-mail address specified by the customer, as we can guarantee neither the integrity of the customer nor the fact that third parties do not have access to his mail.
5.9 The Service will make every effort, but does not guarantee that its services will be available 24 hours a day, 7 days a week. The Service does not bear any responsibility for losses, not received profit and other costs of the User, arisen as a result of impossibility to get access to the site and services of the Service.
5.10. The Service bears no responsibility for losses, not received profit and other costs of the User, resulting from delays, errors or failures in making bank payments or electronic transfers.
5.11. The Service does not bear any responsibility for losses, not received profit and other expenses of the User, resulting from erroneous expectations of the User regarding tariff rates of the Service, profitability of transactions and other subjective factors.
5.12. The Service is not responsible and does not reimburse losses in case of imperfect exchange due to incorrectly specified details when making an application by the User and is not obliged to take actions to return such funds.
5.13. The User guarantees the indemnification of losses of the Service in cases of claims or suits directly or indirectly related to the use of the Service services by the User, except for losses caused by culpable (intentional or negligent) actions of the Service itself.
5.14. The User warrants that he/she is the owner of or has authorized grounds for disposing of the amounts used in his/her transactions.
5.15. The User undertakes not to abuse the bonus and affiliate programs of the Service and its friendly services, as well as not to systematically create deliberately unpaid applications.
5.16. The User is obliged to indicate the prescribed wording in the payment note. In the absence of such a comment, the service reserves the right to initiate a refund procedure. In case of suspicion of fraudulent origin of the payment, the refund can be made through the support service of the payment systеm and may take up to 7 days.
6. Cost of services
6.1 The cost of services of Satoshi.cx service is set by the management and published on the site of this resource.
6.2. Satoshi.cx Service has the right to independently change the exchange rates of electronic currencies and charged commissions at any time unilaterally, about which it notifies the Users of the Service by preliminary placement of information about these changes on the website of the Service.
6.3 The Application submitted by the User on the Internet site of the Satoshi.cx Service specifies the exchange rate, the amount of commission charged by the relevant Payment systеm for the transaction, the amount of Satoshi.cx Service’s remuneration, as well as the total amount of transferred funds or electronic currency.
6.4 The Satoshi.cx Service charges the cost of its remuneration at the moment of the respective Transaction. The amount of the remuneration of the Service is reflected in the Application and confirmed by the User on one of the pages of the user interface when making the Application.
7. Form of Agreement
This Agreement on the rules of use of Satoshi.cx service is accepted by both parties, represented by the Contractor and the Customer, as a contract of equal legal force, designated in writing.
7.1 This Agreement is considered to be concluded on the terms of the public offer, accepted by the User in the course of submitting the Application.
7.2 The information displayed by Satoshi.cx service about the parameters and conditions of the Application is recognized as a public offer.
7.3. Acceptance of the public offer is the User’s actions upon completion of the Application, confirming his intention to use the services of Satoshi.cx service on the terms and conditions described in this Agreement on the rules of use of Satoshi.cx service, specified in the Application.
7.4. The date and time of acceptance, as well as the parameters of the conditions of the Application are recorded by the Satoshi.cx service automatically at the moment of completing the formation of the Application.
7.5 The Agreement on the rules of use of Satoshi.cx service comes into force from the moment of completion of the Order formation by the User. The User has the right to refuse to perform a transaction under the Order before payment for the transaction.
8. Claims and disputes
Claims under this Agreement are accepted by the Executor in the form of an e-mail in which the Customer indicates the essence of the claim. This letter is sent to the specified on the site details of the Executor.
8.1 Satoshi.cx Service has the right to unilaterally make changes to the Agreement on the rules of use of Satoshi.cx Service by publishing changes on the Website of the online service. Changes come into force from the moment of their publication, unless another term of entry into force of changes is determined additionally when publishing them.
8.2 Satoshi.cx Service has the right in case of suspicious actions in the process of registration of an application by the User, in order to avoid damage from hacker attacks to suspend the execution of such operations until the reasons for these actions are clarified.
8.3 Satoshi.cx Service has the right to refuse to perform the operation of exchange, purchase and sale of electronic currencies, if the transfer of the source currency to the account of the Service was made without making an application through the user interfaces on the website of the Service. The e-currency transferred to the Service accounts without making an application through the user interfaces on the Service website can be returned to the user upon request, taking into account the deduction of the Payment systеm commission, if any.
8.4 Satoshi.cx Service has the right to send the User to the specified e-mail address information about the status of the exchange process, as it is an integral part of the process of successful completion of the exchange.
8.5 All disputes and disagreements that have arisen or that may arise from this Agreement on the rules of use of Satoshi.cx service are subject to negotiation on the basis of a written application of the User. Satoshi.cx Service after receiving a claim from the User is obliged within 15 (fifteen) days to satisfy the claims and requirements stated in the claim, or to send a reasoned refusal to the User. All necessary documents must be attached to the reply. If the dispute is not resolved in the claim procedure within 60 (sixty) days, either Party shall have the right to apply for dispute resolution in court at the location of the User.
9. Exchange operations
9.1 It is strictly forbidden to use the Executor’s services for illegal transfers and fraudulent actions. When concluding this agreement, the Customer undertakes to fulfill these requirements and in case of fraud to bear criminal responsibility established by the legislation at the moment.
9.2 In case of impossibility to execute the request automatically, due to circumstances beyond the control of the Executor, such as lack of communication, lack of funds, or erroneous data of the Customer, the funds are transferred to the account within the next 24 hours or returned to the Customer’s details minus commission expenses.
9.3 In order to prevent money laundering and terrorism financing, the exchange office shall conduct AML-checks of transactions received from customers.
In case the transaction on application is identified as high-risk, the exchange bureau may suspend the exchange operation until verification in accordance with FATF standards.
During verification, the user must undergo identity verification with the presentation of documents:
– passport photo
– passport selfies
– passport photo against the background of the website
– a document confirming the origin of funds.
The processing time of these applications can take up to 7 days, in some cases it may take longer. After AML verification the funds will be refunded or exchanged within two calendar days at the current exchange rate.
A fee will be charged for the labor costs of processing the application and arranging the refund.
9.4 Upon first request, the Executor is obliged to transfer information about the transfer of electronic currency to law enforcement authorities, administration of settlement systems, as well as to victims of misconduct who suffered as a result of fraud proven by judicial authorities.
9.5. The Customer undertakes not to interfere with the Executor’s work and not to damage its software and hardware, and the Customer undertakes to transfer accurate information to ensure the Executor’s fulfillment of all contractual terms and conditions.
10. Taxation
10.1 The Satoshi.cx Service is not a tax agent for the User, and will not notify the User regarding his tax costs. The User is obliged to pay all taxes required by the tax legislation of the place of his residence.
10.2 In case the Satoshi.cx service is required by the state authorities to pay the User’s taxes or to cover the debt incurred as a result of the User’s refusal to pay taxes, the User agrees to reimburse the service for all such payments.
11. Force Majeure
In the event that unforeseen circumstances arise during the processing of the Customer’s application that contribute to the Contractor’s failure to fulfill the terms and conditions of the contract, the deadlines for the fulfillment of the application shall be postponed for the corresponding period of the duration of the force majeure. The Contractor shall not be liable for overdue obligations.
12. Waiver of obligations
The Executor has the right to refuse to conclude the Agreement on the rules of use of the service Satoshi.cx and the execution of the application, and without giving any reasons. This paragraph applies to any client.
